Make each customer feel that they are one with CRM

With expert partnership with InfusAi, Gold partner of Microsoft and Salesforce, build an AI infused CRM that convert your sale process to automation and make the whole journey personalized. Make each customer feel they are one in a million. 

In partnership with

customer centric innovation agency
CRM

Why AI Infused CRM ?

Reason 1

Lead the way for your customers

Deep insight of your customer journey and interact with them at any stage with the right message at the right time to create maximum impact. 

Reason 2

Unify marketing, sales and Customer service

Each team working in silos can create a leakage in sale funnel and inconsistent experience. Bring all three team into one cloud, one dashboard and one effort to create seamless experience to the customers.

Reason 3

Holistic view 

Have an holistic of all over team and channels to make better decision on budget allocation to optimize the best performing channel. Integrate automation and AI to drive better results from one integrated smart dashboard. 

Reason 4

Think beyond now, we have your future covered

Manage customer journeys across websites, mobile apps, emails, social media channels, advertising, IoT, communities, sales reps, and services associates. Extend your capabilities by easily integrating applications and services you use today.

Our process

diagnosis dgtl8

Step 1

Diagnose

customer persona playbook

Step 2

Customer Persona Playbook

strategic planning dgtl8

Step 3

Strategic foundation

diagnosis dgtl8

Diagnose

  • At this stage we want to diagnose the real campaign objective so that dgtl8 and partners can together work toward the success of the campaign. We shall have set of questions that we shall ask concerned member to have clear definition of the objective, resources and timeline.
  • Our Customer Relation Management (CRM) team will dig deeper on social data points to understand the right message and offer to create and see what competitors are doing.
customer persona playbook

User  Experience playbook

  • At this stage we do a in depth meeting to understand the user persona by conducting an in-house meeting with the real user of the CRM to understand their current behaviour. This will help our team to better understand the UX/UI that matches with current behaviour and culture of the organization. We believe if it's really difficult to use or sudden change in behaviour employee(users) might neglect to use but if it matches with their current behaviour it will be a easier on boarding and usage. 
strategic planning dgtl8

Strategic foundation

  • With the correct data points our Customer Relation Management (CRM) team will layout clear strategic functions and datapoints that is required for marketing, sales and customer service team to perform at optimal level.
  • We shall create a clear timeline and scope of work for team to consider.

Customer Centric Content

It's not about only strategising the right channel but creating a contextual journey to create the best experience and create relevancy with your audience.

fai dgtl8 customer centric

Hello! I'm Fai

Hello! I'm Fai

Account Executive Manager at Dgtl8 

Account Executive Manager at Dgtl8 

You are welcome to our playground

You are welcome to our playground

36/1 chareonkrung soi 93,
Wattphaiyakrai, Bangkholaem,
Bangkok, Thailand 10120

36/1 chareonkrung soi 93,
Wattphaiyakrai, Bangkholaem,
Bangkok, Thailand 10120

Coming soon with

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