Increase customer life time value by making them loyal

Turn your hard earned customer into frequent buyers by giving them a reason to engage with your brand. Our loyalty program team help you create a seamless loyalty program experience that make your customer engaged and fun with your brand. 

loyalty program

Our process

diagnosis dgtl8

Step 1

Diagnose

customer persona playbook

Step 2

Customer Persona Playbook

strategic planning dgtl8

Step 3

Strategic foundation

diagnosis dgtl8

Diagnose

  • At this stage we want to diagnose the problem and understand clear objective so that dgtl8 and partners can together work toward the success of the objective. We shall have set of questions that we shall ask concerned member to have clear definition of the objective, resources and timeline.
  • Our Loyalty program team will dig deeper on data points to understand the right solutions that best fit to fulfil your gap.
customer persona playbook

Customer persona playbook

  • At this stage we do a in depth meeting to understand the user persona by conducting an in-house customer facing team like marketing, sales and customer service team to collect the low hanging fruit persona data points. 
  • We conduct an on-field research to understand the real motive that your customer engage with your brand to have a clear value proposition and reason for them to be engaged in future. 
strategic planning dgtl8

Strategic foundation

  • With the correct data points our Loyalty program team will layout clear strategic functions and datapoints that is required for marketing, sales and customer service team to perform at optimal level and offers that will keep the customer engaged.
  • We shall create a clear timeline and scope of work for team to consider.

Customer Centric Content

It's not about only strategising the right channel but creating a contextual journey to create the best experience and create relevancy with your audience.

fai dgtl8 customer centric

Hello! I'm Fai

Hello! I'm Fai

Account Executive Manager at Dgtl8 

Account Executive Manager at Dgtl8 

You are welcome to our playground

You are welcome to our playground

36/1 chareonkrung soi 93,
Wattphaiyakrai, Bangkholaem,
Bangkok, Thailand 10120

36/1 chareonkrung soi 93,
Wattphaiyakrai, Bangkholaem,
Bangkok, Thailand 10120

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